Service NSW hub ‘still not open’

The Service NSW “Hub” has still not opened in Woy Woy, months after it was promised by the NSW Government.
Member for Gosford Ms Liesl Tesch said the Service NSW Kiosk was still located in Woy Woy’s Deepwater Plaza but she had received no information about the timeframe or extent of services that would be delivered by the promised Hub.
“The pop-up digital kiosk is still there, but it is basically self-service,” Ms Tesch said.
“Staff can assist with use of the iPads but the kiosk cannot take cash, and you cannot use it to apply for a licence or do a senior citizen’s licence,” she said.
“The NSW Government bowed to community pressure and announced a Service NSW Hub.
“There is no other hub in the state, so we don’t know what it is going to look like.
“Will it have a shopfront and what are the 1200 services that cannot be provided by the kiosk that will be available from the hub?
“I have written to Service NSW asking them for answers to those questions but I am still waiting for their response.
“Once again we have had a media event and media release but no qualification and clarification,” Ms Tesch said.

SOURCE:
Interview, 20 Sep 2018
Liesl Tesch, Member for Gosford
Reporter: Jackie Pearson

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