New ING call centre proposed for Wyong

An artist’s impression of the new ING call centre in Wyong

Public art depicting the history and future of Wyong is the building design feature of a proposed $11.3 commercial development.
Dulmison Ave Pty Ltd has lodged a development application (DA) with Central Coast Council for a four-storey enterprise, comprising three levels, for an ING call centre, and one storey of additional office space to be let separately, or to accommodate a future ING expansion.
The 8.3ha site at 4 Dulmison Ave, with a frontage to the Pacific Hwy, is currently under developed, and this development has potential to become a vibrant part of the revitalisation of the North Wyong Industrial Estate, according to the DA.
Design of the building has taken into account its high visibility from the Pacific Hwy and also to alleviate the impact of it exceeding the Local Environment Plan height limit.
The façade of the architecturally designed building will incorporate a public art installation reflecting the history of the industrial estate, the timber milling history, the railway and the evolution of the digital era.
Wyong was established in 1888, when the railway was built to link Sydney to Newcastle, and local timber was used for sleepers, culverts, bridges, fences and buildings along the train line.
That theme also will be translated into the landscaping of the site, including a hardwood sleeper feature wall along the Pacific Hwy in front of the building.
Other design features to reduce visual impact include a setback of the top level, “softening” by using eaves to cast shadows, glazed windows to reflect the existing large eucalypts and natural surrounds, and the mix of materials and design elements incorporated into the façade.
This new ING call centre will provide employment for 350 staff and will replace the current facility at Tuggerah, which is no longer large enough to accommodate the growth of the business.
ING employs about 350 staff and has forecast a 40 percent growth in those numbers over the next 10 years.
This will result in the employment of a further 250 staff, up to 600, by 2029.
ING will operate on a 24-hour, seven days a week basis, and staff amenities include outdoor garden spaces as well as a café.
Operators of the café are unknown at this stage and will be required to lodge their own development application.
There will be 300 secure car parking spaces controlled through boom gate and key card access, and another 49 non-secured spaces for the café and visitors.
The existing access to the site off Pacific Hwy will be closed and a new entry point will be from Dulmison Ave.
The remainder of the site currently contains several existing buildings used for a variety of uses, predominantly light industrial and warehousing.
These are proposed to be separated through a three-lot Torrens Title subdivision.

DA 379/2019
Central Coast Council DA tracker

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